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No longer just a static site for downloading software updates, SurpassSupport.com is now your personal portal to accessing everything that Surpass Support has to offer. SurpassSupport.com customizes itself for your library, showing you options to learn about and get help with your Surpass software and subscriptions. You can also track any open support tickets you might have to see what we at Surpass Support are doing to resolve your issues and answer your questions.
SurpassSupport.com is customized for you so you will use your own client ID and personal password to login. You can change your password to something easier for you to remember (but not too easy, please) and you never again have to keep track of a special "web user name" and password.
The new SurpassSupport.com is loaded with resoures to help you get the most from your Surpass Software:
The "Live Help" button gives you a direct chat line to the next available Surpass Support representative. If all agents are working with other clients, you have the opportunity to leave a message for a return call or email. (Available during regular business hours.)
The new Surpass Support Ticket system allows you to keep track of questions, issues we are working on for you. You can even keep track of your Wish List suggestions as they progress through the evaluation and development process. You'll get an automatic email notification anytime there is an update in the status of your support ticket.
You'll see all your open support tickets here, including those Surpass Support started for you when you called or emailed with a question or problem.
Access to everything for and about your Surpass software -- update downloads, documentation, video tutorials -- is in one convenient place.
Because SurpassSupport.com is personalized to your library, you see only the software updates, documentation and tutorials that make sense for you. You don't have to sort through different downloads trying to find the one that's right for you and you don't have to worry about downloading the wrong edition. If it's on the site, it's for you!
You can see a complete list of your licensed Surpass software and Surpass subscriptions. Ready to renew? Just click and you're on your way to another year of Surpass!